|
My wife and I were at Lavender MRT station on 31 Dec 2009 @ 1145am. We
had just got down onto the platform when our 2 month old son start ‘making noise’ for milk. As we are aware that
it is an offence to be feeding in the MRT, we decided to go to the Customer
Service/Control Station to ask if the SMRT staff could let us use an area to
feed our 2 month old child . As
there was only 1 SMRT staff in the control station and he was busy with another
customer, we decided to check with the transit security officer who replied
that the SMRT staff will probably let us use the staff room and then she
proceed to assist us to ask the SMRT staff. When we explained to him our
request, he paused and thought for a few seconds and to our horror, suggested that we feed our 2 month
old son in the handicap toilet!!
I find his suggestion
very, very ridiculous!! How can he make such a ridiculous suggestion??!!??
Would he even take his meals in the toilet himself !?!
IS THIS HOW THE SMRT
TRAIN ITS STAFF IN CUSTOMER SERVICE??
On top of this, I had
tried to call the customer service line and so far have NOT been able to get
through, left a message and still have NOT heard from anyone yet!!
I demand a proper and
formal explanation for SMRT, and in my opinion, this staff should be terminated
IMMEDIATELY, and not be allowed to further damage the image of our nation
transport system !!!
So I guess SMRT
should remove the below mentioned statement from its FAQ as it is not what the
staff will do anyway!!
Q:
Are mothers/care givers allowed to breast feed/feed their children in stations
and
trains?
A: Under the RTS Regulations,
passengers who eat or drink in the MRT system are liable to
a fine of up to $500.
While we understand the need to
feed children may be pressing, passengers are
encouraged to feed their
children while outside the MRT system. Should the need arise
while travelling within the MRT
system, they may approach our customer service officers
who
will accord them the temporary use of the staff room.
http://www.smrt.com.sg/pdf/FAQ_Restriction%20of%20Food%20and%20Drink%20Consumption.pdf
Rizal Wong 91816552
|